Blue Swallow Guest House Coronavirus (COVID-19) Statement – from July 19th 2021

We hope that any changes implemented will provide you with reassurance that we have done and continue to do everything we possibly can to reduce the risk of COVID-19 to our guests, ourselves and our wider community. We thank you in advance for working with us to provide a safer environment for us all.

We look forward to seeing you all soon at the Blue Swallow!

Kind regards, 

Karen & Alison

Planning for the “New Normal”

We hope that any changes implemented will provide you with reassurance that we have done and continue to do everything we possibly can to reduce the risk of COVID-19 to our guests, ourselves and our wider community. We thank you in advance for working with us to provide a safer environment for us all.

We are following the guidance and best practice for working safely as issued by UK Government and UK Hospitality. In line with this guidance we have completed a written Risk Assessment, this will be reviewed regularly to ensure that our controls and measures remain effective. As we move into step 4 of the UK Government’s Roadmap we are following the guidance given in Working Safely During Coronavirus (COVID-19): Guidance from Step 4: Hotels and Guest Accommodation.

We have received VisitEngland’s “We’re Good to Go” industry standard mark and are accredited with the AA’s Covid Confident scheme.

Communication is the Key

We will send guest information detailing the measures we are currently taking along with other useful information for your stay. We will ensure that this guidance is communicated in a timely manner and is reviewed regularly. We ask in advance that you help us implement these changes and kindly follow the current UK Government guidance on Coronavirus (COVID-19).

Please feel free to contact us at any point if we can offer any assistance in helping you plan your visit to Penrith. Local up-to-date opening information can be found on Penrith Chamber of Trade and Discover Penrith and we are always happy to offer personal  recommendations.

Face Masks or Coverings

Following government guidance, we respectfully request that guests wear a face mask/covering  in all indoor common areas, this includes Reception area, hallways and corridors.

We will wear face masks at all times in the indoor common areas and during breakfast service.

Social Distancing

For the time being we will continue to separate our breakfast tables with our portable screens.

We respectfully ask that guests maintain an appropriate distance between themselves and other guest parties. 

Hand-Sanitising

Hand sanitiser will be available in the Reception Area and Breakfast Room. We kindly ask that all guests and visitors make use of the sanitiser when entering and leaving the Guest House and Breakfast Room.

Breakfast at the Blue Swallow

You will still be able to start your day with the usual choices from our Breakfast Menu served in our basement Breakfast Room.

We will continue to utilise our pre-ordering system and your breakfast will be served directly to your table once your party is seated..

We will continue to use our portable screens between tables.

Guest Rooms & Housekeeping

We have always been proud of our high standards of cleanliness. We will continue to follow COVID-19 cleaning protocols to ensure that all guest rooms and communal areas are cleaned, sanitised and disinfected, with particular attention paid to frequently touched surfaces. There will be increased cleaning in the communal areas of the Guest House and we will ventilate the public areas frequently.

As part of our housekeeping regimes:

  • To reduce the risk of infection certain items have been removed from Guest Rooms, these include guest information folders (an mini version is available in a plastic wallet), as well as throws and cushions (these are all available on request); 
  • All guest rooms are deep-cleaned on departure, all cleaning products conform to BS EN14476 and BS EN1276;
  • Bed linen and bath sheets are sent to Shortridge Ltd. who launder to BS EN14065 & HTM 01-04 ensuring hygienically clean linen in line with NHS infection control measures. All other small items, including pillow, mattress and duvet protectors are laundered in-house at a minimum of 60 degrees;
  • Currently, housekeeping will be limited. For longer stays we can make arrangements with you to clean your room if you wish us to do so.