Blue Swallow Guest House Terms & Conditions

Blue Swallow Guest House Terms and Conditions

By placing a booking with us (the Blue Swallow Guest House), you and your party (if applicable) agree to the following terms and conditions. If you have any questions about booking with us, please contact us prior to making a booking.

Our access statement can be found on our website at https://blueswallow.co.uk/access-statement/ – if you have any queries please do not hesitate to contact us.

We can be contacted directly on 01768-866335  or info@blueswallow.co.uk

Terms of booking

To place a booking with us the lead guest must be at least 18 years of age. 

The maximum number of staying guests per room is illustrated in the room occupancy details on our booking page. Only guests checked-in by us (the lead guest and/or named booking party) are allowed to use our facilities – visitors or additional overnight guests are not allowed access to our guest house.

All guests aged 15 and under must share a room with at least one adult and cannot occupy the single rooms.

Group Bookings

For all group bookings please contact us directly to discuss your requirements. It is the responsibility of the person booking the accommodation (the lead guest) to ensure that all group members are aware of our Terms and Conditions and that payment is made to us in the event of any cancellation or alteration to the booking.

Deposit and Cancellation Policy

For short stays no deposit is required at time of booking, however, card details are required to secure your reservation. For stays longer than 7 days we reserve the right to request a deposit or payment in full.

If your booking is cancelled within 2 days of your arrival date we reserve the right to charge the full cost of your first night’s stay. If you fail to show or leave before your due departure date, we reserve the right to charge you for the full balance due for the whole of your booking.

By booking and agreeing to our terms and conditions, you authorise the Blue Swallow Guest House to send instructions to the financial institution that issued your card to take payment from your card account.

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control and we would make every attempt to find you alternative accommodation. If any prepayment had been made we would refund all monies in full. Our liability would not extend beyond this refund.

We recommend guests check that their travel insurance provides cover for cancellations.

Offers

Offers are subject to availability and cannot be taken with any other offers. Excludes Christmas, New Year, Easter and bank holidays.

Arrival and Departure

Check-in is between the hours of 4pm and 9pm. We ask that guests provide us with an approximate time of arrival. Please contact us at time of booking if you need to request an earlier check-in; however, please note that this request cannot be guaranteed. Unfortunately, we cannot offer a check-in any later than 9pm.

We kindly request that rooms are vacated by 10am on day of departure.

Tariff

Rates quoted are for bed and breakfast. A room rate is available, please ask for further details.

Children under the age of 3 years stay for free. For children aged 3-12 years we charge £20 per night (when sharing a room with at least 1 adult). 

Payment

Your account is payable during your stay, however, if you are making an early start please make arrangements to settle your account on the day prior to departure. If you wish to pay in full in advance of your stay please contact us directly.

By booking and agreeing to our terms and conditions, you authorise the Blue Swallow Guest House to send instructions to the financial institution that issued your card to take payment from your card account.

Payment can be made by cash, BACS payment (in advance) and the following cards – Visa Debit, Delta, Switch, Maestro, Visa Credit and Mastercard.

Sorry, we do not accept cheques on departure.

During Your Stay

After check-in you are welcome to come and go as you please, but we ask that noise is kept to a minimum after 10pm so as not to disturb other guests. All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners. We reserve the right to cancel a booking with immediate effect if guests do not honour this agreement and cause any disturbance or nuisance.

Visitors are not allowed in the Guest House without informing us. 

Hot food and takeaway meals must not be taken into the Guest Rooms, please ask if you wish to use our dining room.

Rooms are serviced daily, please let us know if you do not wish your room to be cleaned.

WiFi Fair & Appropriate Usage Policy

During your stay guests have unlimited access to BT Guest WiFi. Guests accept to use this access to the Internet fairly and appropriately.

BT Guest WiFi is set up to block any malicious or illegal usage.

Damage and Breakage

In the unfortunate circumstance that an accident may occur, we ask that you notify us immediately. We reserve the right to charge for any damage or breakages which we consider to be deliberately or recklessly caused and for any missing items. In the unlikely event that we are unable to re-let the room due to damage caused, we reserve the right to charge for any room nights lost. If any damage, breakages or missing items are discovered after departure you will be notified of any charges in writing as soon as is reasonably practicable. In agreeing to our terms and conditions you authorise us to take this amount from your card.

Loss of Keys

A charge of £250 will be levied for replacement room keys should the need arise. This cost is calculated on the basis that locks have to be changed and all keys for the house replaced. This charge must be paid on departure.

Fire Detection System

We reserve the right to take action against any guest found to have tampered/ interfered with any fire detection equipment throughout, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the owners due to their actions and additionally will be asked to leave the accommodation. Should the fact that fire fighting or detection equipment has been tampered with come to light after the guest has departed, you will be notified of any charges in writing as soon as is reasonably practicable. In agreeing to our terms and conditions you authorise us to take this amount from your card.

Please note that the use of ignitable candles, scented sticks and any electrical appliances which may set off the fire alarm system are forbidden under fire regulations. 

Smoking/Vaping

The Blue Swallow operates a no smoking/vaping policy throughout the premises. If we find that guests have been smoking/vaping anywhere on the premises then we reserve the right to ask you to leave immediately. You will be liable for the full cost of your booked stay. We also reserve the right to charge a minimum sum equivalent to the cost of one night’s stay if we are unable to re-let the room whilst it is deep cleaned and fully aired. If evidence of smoking/vaping is discovered after departure you will be notified of any charges in writing as soon as is reasonably practicable. In agreeing to our terms and conditions you authorise us to take this amount from your card.

Pets

Sorry, we do not accept pets. However, we do have our own cross-collie dog called Bunty who is confined to the owners’ accommodation.

Our Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. Cars, motorcycles and bicycles are left at your own risk.

Data

Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation.

Law

Any dispute between us will be governed by the non-exclusive Law of the English Courts.

Revised December 2019